Privacy Policy

Last updated: May 1, 2025

1. Introduction

Centace Limited ("Centace," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our investment platform, website, and related services (collectively, the "Services").

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

  • Identity Information: Name, date of birth, nationality, government-issued identification documents, and photographs.
  • Contact Information: Email address, telephone number, physical address, and other similar contact details.
  • Financial Information: Bank account details, payment card information, transaction history, and investment preferences.
  • Profile Information: Username, password, investment interests, preferences, feedback, and survey responses.
  • KYC/AML Information: Information required to comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations.

2.2 Technical Information

When you use our Services, we may automatically collect:

  • Device Information: IP address, device type, operating system, browser type, mobile network information, and device identifiers.
  • Usage Information: Pages visited, time spent on pages, links clicked, and other actions taken within our Services.
  • Location Information: General location based on IP address or more precise location if permitted by you.
  • Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar technologies. See our Cookie Policy for more details.

3. How We Use Your Information

We use your information for the following purposes:

  • To provide, maintain, and improve our Services
  • To process and complete transactions, and send related information
  • To verify your identity and prevent fraud or other unauthorized or illegal activity
  • To comply with legal and regulatory requirements
  • To communicate with you about products, services, offers, and events
  • To personalize your experience and deliver content relevant to your interests
  • To monitor and analyze usage patterns and trends
  • To respond to your comments, questions, and requests

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

  • With Service Providers: We may share your information with third-party vendors, consultants, and other service providers who need access to such information to carry out work on our behalf.
  • For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
  • Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
  • With Your Consent: We may share your information with third parties when you have given us your consent to do so.

5. Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • The right to access and receive a copy of your personal information
  • The right to rectify or update your personal information
  • The right to erase your personal information
  • The right to restrict or object to the processing of your personal information
  • The right to data portability
  • The right to withdraw consent

To exercise these rights, please contact us at privacy@centace.com.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last updated" date. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.

8. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Email: privacy@centace.com

Phone: +233 244-933-865

Address: 123 Independence Avenue, Accra, Ghana